Refund Policy

At stihlusmall, your satisfaction is our top priority. This Refund Policy outlines the terms and conditions for refunds on purchases of STIHL garden tools, lawn mowers, chainsaws, and other outdoor equipment, ensuring a simple and transparent process for you.
Eligibility for Refunds
We offer a 60-day refund period from the date you receive your order. To be eligible for a full refund, the product must be returned in its original condition, unused, and in the original packaging—with all accessories, manuals, and tags intact. This applies to all products, including lawn mowers, chainsaws, and other outdoor power tools.
How to Initiate a Refund
To start the refund process, please contact our customer service team at [email protected] with your order number, product details, and reason for the refund. Our team will respond within 24 business hours and provide you with a return authorization (RA) number and detailed return instructions.
Please include the RA number on the return package. You are responsible for securely packaging the product to prevent damage during shipping. We recommend using a trackable shipping method, as we are not responsible for lost or damaged return packages.
Refund Processing
Once we receive and inspect your returned product (typically within 3-5 business days of delivery to our warehouse), we will process your refund. Refunds will be issued to the original payment method used for the purchase, and the processing time may vary depending on your payment provider (usually 3-7 business days).
Non-Refundable Items
Items that are used, damaged, or missing parts (without a valid reason) are not eligible for a refund. Customized products or items purchased during special promotional events (clearly marked as non-refundable) are also excluded from this policy.
Additional Notes
Global free shipping applies to all orders, but return shipping costs are the responsibility of the customer, unless the refund is due to a defective product or an error on our part. In such cases, we will cover the return shipping costs—please contact our support team for details.
If you have any questions or need assistance with the refund process, feel free to reach out to us at [email protected], and our team will be happy to help.

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